The intention of this privacy notice is to inform you how we will collect, retain, share and destroy personal information. It applies to information gathered from customers who use or enquire about our services as well as current and former employees, including subcontractors. Here at AJS Plumbing & Heating we are committed to ensuring your privacy is protected every step of the way; in this notice you will also find who we share your personal information with, how we use your personal information and your rights with regards to the collection, retention and sharing of your personal data.
Information we hold:
Previous jobs completed/invoices sent/quotes sent/plans given to quote work
Payments received/money owed for work completed
Account number (allocated on the date you became a customer)
Technical information such as stopcock location
Any certificates issued such as landlord safety certificates and work notifications
Next of kin contact details
Start date with AJS Plumbing & Heating Solutions Limited
Holiday entitlements and sickness information
Certificates/training completed, including enrolment details for college/courses
Timesheets, PAYE information such as payslips, tax codes, P60’s, payroll
Pension information and contributions
Details of criminal convictions that may affect the company such as SP30s
Driving details for van insurance
Professional registration details for example OFTEC or Gassafe
CIS contributions including UTR number, company name
Who do we share your personal data with?
What are we going to do with your personal information?
All of our information is sourced direct from our customers or employees. The personal information we store is used to ensure we are able to complete the desired work for you and personalise the service that you receive as well as contact you if required regarding the work being completed. Some of the information is a legal requirement such as work notifications and therefore is stored for as long as is legally required. For employees the information stored is to ensure we are able to contact your NOK if for example something were to happen to you and to ensure compliance with HMRC and NEST pension requirements. In addition we need certain information to ensure we have adequate insurance cover to provide a safe and effective service to our customers. We will not share your information with any third parties unless we are legally required to do so or unless we have your permission to do so.
Keeping or storing your information:
If you are a customer we will keep a copy of your personal details safely and securely via password protected software or via a locked cabinet until either you request it to be removed from our database or for six years after the last completed work carried out. By holding your information for this retention period we are able to comply with professional regulation practice such as OFTEC, ensure our records are up to date and also have the information available if any complaints are received with regards to works completed. We do not transfer or store any of your information outside of the European Economic Area.
We will not charge you for a copy of the information that we hold but we may ask for proof of identity before we disclose any personal information. Once a request has been made for access to the information we store or collect, we will send you the information within 30 days either electronically or in a hard copy as discussed with the individual requesting access. We will also endeavour to transfer your information if you require to another company if you decide to leave AJS Plumbing & Heating Solutions Limited as a customer if you wish. If you request for your information to be deleted we will complete this by deleting from our software/hardware or by burning or shredding for paper information. If we feel your request for information is excessive or unfounded we may refuse to share the information with you, however you have the right to complain.
If you feel that your personal information or data has not been processed fairly or you are not satisfied with how your personal information has been handled firstly contact AJS Plumbing & Heating Solutions Ltd. You may also contact the ICO (Information Commissioners Office) if required.
We constantly monitor how we store personal information within our company. If any data breaches were detected this would be investigated and reported to the ICO.
If you have any further questions or concerns please contact Adam or Sophie Smith at AJS Plumbing & Heating Solutions Limited to discuss:
Telephone Number 01963400503